Shipping & Handling Policy

Notice: Iderma orders are still being shipped daily. However, due to the COVID-19, it may take up to 4 business days for orders to be processed and shipped.

FREE USPS FIRST-CLASS OR PRIORITY SHIPPING ON ALL ORDERS

At this time, we are only able to ship orders within the continental United States and Hawaii. All orders are shipped using USPS (United States Postal Service), UPS, or Fedex depending on the shipping method you select during checkout. You have the option of upgrading your shipping method for faster delivery if desired. Orders will be shipped after processing, credit card authorization, and address verification are completed.

Please note that all orders are shipped Monday through Friday during normal business hours. Due to the COVID-19, it may take up to 4 business days for orders to be processed and shipped.

Order Status / Tracking

You will be asked to enter an email address when placing an order. An email notification will be sent to this address as the following events occur:

  • *An order is processed.
  • *An order is shipped.
  • *An order has been cancelled.
  • *An order has been returned.

You also have the ability to sign into your Iderma account to check the status of your order. The status screen will indicate if your order is pending, processed, shipped, or cancelled.

Once your order has left our warehouse, it is handled by a carrier ( UPS, USPS, Fedex, etc.) that may provide tracking information until your order is delivered. You may request this tracking number by sending a request to CustomerService@iderma.com.

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