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Purchasing and Shipping

Payment

Orders may be placed directly through our secure website with Visa, MasterCard, American Express, or Discover. Google Checkout is available under the "Cart" link located towards the top right.

Processing

Orders for products in stock are processed within two business days (Monday through Friday, excluding holidays).

Shipping

FREE USPS FIRST-CLASS OR PRIORITY SHIPPING ON ALL DOMESTIC ORDERS

Orders are shipped using USPS (United States Postal Service), UPS, or Fedex depending on the shipping method you select during checkout. You have the option of upgrading your shipping method for faster delivery if desired.  Orders will be shipped after processing, credit card authorization, and address verification are completed.

Please note that international shipments are subject to import/export laws, which vary by country.  If your shipping destination requires additional duties or custom taxes, it is your responsibility to pay these in order to receive your package. If you refuse to pay the taxes and the shipment is deemed abandoned by the shipping company, the order will not be refunded.

Order Status / Tracking

You will be asked to enter an email address when placing an order. An email notification will be sent to this address as the following events occur:

  • An order is processed.
  • An order is shipped.
  • An order has been cancelled.
  • An order has been returned.

You also have the ability to sign into your Iderma account to check the status of your order. The status screen will indicate if your order is pending, processed, shipped, or cancelled.

Once your order has left our warehouse, it is handled by a carrier ( UPS, USPS, Fedex, etc.) that may provide tracking information until your order is delivered. You may request this tracking number by sending a request to support@iderma.com.

Gift Cards

Iderma gift cards are available. There are no shipping charges applied to the delivery of a gift card.

Returns

If you are dissatisfied with any product purchased on iderma.com, you may return the item(s) within 30 days of the shipping date for a full refund of the cost of the item(s)*. Shipping fees will be refunded only on orders that the original item(s) were damaged. All other shipping fees are non-refundable.

* The item must contain at least 3/4 of the original product. We cannot accept returns on makeup (GloMinerals, Susan Posnick, ColoreScience) products.

Prior authorization is required on all returns. We cannot accept any return without prior authorization. To obtain authorization for a refund, please call 866-779-3376 or 512-583-0478 (for international orders). If returning merchandise, you must include all parts, pieces, and printed material in order to be eligible for a refund. Return acceptance is at the sole discretion of Iderma.

Please allow up to two weeks for the return to be processed.

Returned items should be mailed to:

Iderma
Attention: Returns
8825 Bee Caves Road
Austin , Texas 78746

If you should need further information regarding the return of any of our products, please do not hesitate to call us at 866-779-3376 or 512-583-0478 during our business hours (Monday through Friday, 9:00 AM – 5:00 PM CST).